INTERNET

NO DATA CAPS!!

Unlike Cable, Wireless and Satellite, PGTelco offers UNLIMITED data on all broadband services.

Download / Upload Speeds

Monthly Charge

   4 Mbps / 1 Mbps  $29.90
  6 Mbps / 1 Mbps $39.90  $29.90 for 3 months
   10 Mbps / 1 Mbps $49.90  $29.90 for 3 months
    15 Mbps / 1 Mbps $59.90  $29.90 for 3 months
   10 Mbps / 5 Mbps  $59.90
   20 Mbps / 1 Mbps  $69.90
   15 Mbps / 5 Mbps  $69.90
   20 Mbps / 5 Mbps  $79.90
   35 Mbps / 5 Mbps  $89.90
     50 Mbps / 10 Mbps  $99.90

One time installation fee may apply.
Basic phone service is required for all Internet packages.

Packages include speeds "up to" the listed Mbps and may vary by location.
All Packages $39.90 and above qualify for FREE Secure Advantage Bundle!


Tech Home's Secure Advantage Bundle
Complete protection for your computer.

  • SecureIT-Plus virus protection
  • FileHopper-Plus 5GB of cloud storage
  • Password Genie password protection

How Much Speed Do You Need?
Download Speed Description of Online Activities
4-10 Mbps 6 Mbps is generally considered the minimum speed required for using today's video-rich broadband applications and services while still allowing for basic web browsing and email.
10-15 Mbps These speeds are good for streaming movies and TV programs as well as online gaming.
15-20 Mbps Speeds above 10 Mbps are best for multi-user households.  These speeds offer super fast download speeds that are perfect for multiple video streams and multiple Wi-Fi devices.

 

CONFIGURATIONS

There are several common ways to configure your home or office network to access the Internet. PGTelco Internet distributes up to 2 Dynamic IP addresses for each standard High Speed Internet account. Therefore, only two computers can directly connect to the Internet at the same time. However, if a customer would like to access the Internet on more than two computers, he/she may purchase a third party router that is capable of doing Network Address Translations (NAT).

Static IP

Static IP addresses are available at an additional $10 per IP address.

Email Accounts

Every account will receive 5 FREE Email accounts. Additional accounts are only $1 per month.

Technical Support

Free Technical Support is available 24/7.
Call 846-9700
 

TERMS OF SERVICE

Terms of Service and Acceptable Use Policies

Wi-Fi Acceptable Use Policies

System Requirements - Broadband Requirements

The following are suggested minimum requirements for use on the PGTelco Broadband Network:

  • Processor: Pentium 4 or newer; AMD Athlon or newer
  • Available Hard Disk Space: 400MB
  • RAM: 512MB on Windows XP; 1GB On Vista or newer
  • Administrative Privileges
  • Broadband or Dial-up Internet connection

Your PGTelco High Speed Internet installation will be performed by a qualified and knowledgeable Technician. The PGTelco Technician will install a modem to one phone outlet in your home or business. The Technician will survey the location and wiring before installation, and determine if it will meet your needs.

Additional wiring may be needed for optimal performance of your service. With a one year service contract, there is no charge for installation of wiring for the Modem. (some restrictions may apply). PGTelco offers both a standard modem and a modem/router combo for purchase or lease. The combo modem has wireless capability for using multiple devices. Fees may apply for additional work performed by the Technician beyond installation of the modem to more than one device.

What will the Technician do when my High Speed Internet is installed?
Your Technician will install necessary equipment and ensure it is working properly on your device. If no device is present at installation, the Technician will use a laptop to ensure your connection is performing properly. Your Technician will give you a tutorial on internet and email access as well as any networking needs.

Are there limitations of use with my Internet connection?
There are no usage limitations. Your connection is always on, available 24/7. However, your service should not be used for any illegal activity or copyright infringement. Also, customers may not use the service in such a way as to impair or degrade the operation or performance of the PGTelco network.

What does “Always on” mean?
Always on means exactly that! Your High Speed Internet service is always on, ready to use. Therefore there is no need to dial up, no busy signals, and no disconnections!

What if I need more than one device hooked up to my Internet connection?
Your High Speed Internet service can be used in tandem with additional equipment to utilize your broadband with multiple devices such as other computers, game consoles, VOIP systems, Satellite receivers, etc. This is called a Network and requires the use of a router, switch, hub, or a combination of these to support your network. PGTelco offers many options in our Marketplace to help bring service to your additional equipment. Your Technician can assist you to survey and determine your needs. PGTelco can install your network for you at additional cost. Call our business office for details.

Are there any system requirements?
PGTelco’s High Speed Internet will perform on any operating system, provided your computer has a functioning Ethernet card or port. In the event your computer does not have a Ethernet card, your Technician can install a card for an additional cost, and at the discretion of the Technician.

What about Security?
Our service is highly secure. However, always on connections are inherently vulnerable to attack. Additionally, PGTelco cannot monitor information you download. Therefore we recommend all users use a firewall in tandem with updated antivirus software.

Free Technical Support Available 24/7 Phone: 479-846-9700
Business office Phone: 479-846-7200 or 479-267-7200

Please utilize our Free Technical Support Staff for any problems regarding Internet or email issues.

If your problem requires 2nd level technical support, a Technician will contact you within 24 hours of your call. If you are having connectivity problems, please perform the following steps before calling into technical support.

1. Check all cables supplied at installation and ensure that there is power going to the modem.

2. If you have a router, check that it is properly connected to the Ethernet cord coming from the modem. Make sure your computer has connectivity with the router and that they are talking to each other. If you are not sure how to do this, please contact our Technical Support staff and we can walk you through.

3. If you have moved the modem from the originally installed location, move it back to the original location and contact PGTelco to submit an order to have your circuit moved.

4. After you have checked the above and your service is still not working, please contact the support staff and have the following information ready:
- The time and date you experienced the problem.
- A complete description of your problem.
- Your computers operating system.
- Exact wording of any error messages.

Terms of Service and Acceptable Use Policies
Wi-Fi Acceptable Use Policy

Tech Home Plans give you unlimited flexibility to help protect your digital lifestyle. And, with all of your connected devices, that's flexibility you need! 
Smart phones, tablets and PCs are all safer with Tech Home!

PROTECT - For 1 Desktop & 1 Mobile Device

• SecureIT Web Security (mobile/PC)
• Anti-theft for phone or tablet
• FileHopper file backup/sharing
• Password Genie password manager
FREE on packages $39.90 or higher

PROTECT PLUS - For 4 Desktops or Mobile Devices

• SecureIT Web Security (mobile/PC)
• Anti-theft for phone or tablet
• FileHopper file backup/sharing
• Password Genie password manager
$6.95 Per Month

SUPPORT - For 4 Desktops or Mobile Devices

• Unlimited Premium Tech Support on all devices
• 24/7 US based services
• Setup, support and troubleshooting
• Home WiFi Network Management
$12.95 Per Month

Features Basic Advanced Business
Monthly Price $9.95 $14.95 $26.95
Web Storage 1GB 5GB 10GB
Bandwidth Transfer 20GB/mo 100GB/mo 200GB/mo
Email Accounts 25 50 Unlimited
Auto Responders 25 50 Unlimited
Email Aliases Unlimited Unlimited Unlimited
Control Panel Yes Yes Yes
Sub Domains Unlimited Unlimited Unlimited
Parked Domains             $3/mo No 3 Unlimited
Add-on Domains            $3/mo No No 10
Shopping Cart No No Yes
SSL No Yes Yes
Chat No Yes Yes
Bulletin Board No Yes Yes
Real Audio/Video No Yes Yes
Shockwave Flash No Yes Yes
Fantastic Tools Yes Yes Yes
Website Builder Yes Yes Yes
FrontPage Extensions Yes Yes Yes
SQL Database Yes Yes Yes
Programming Languages Perl, PHP Perl, PHP Perl, PHP
PHP Nuke Yes Yes Yes
Preconfig CGI Scripts Yes Yes Yes
Spam Protection Yes Yes Yes
Virus Scanning Yes Yes Yes
Webalyzer Yes Yes Yes
Annonymous FTP Yes Yes Yes
Content Creation/Editing* $60.00 Per Hour

*Customer is responsible for creating their own content and maintaining that
content.  PGTelco can assist in basic content editing.

• PGTelco Makes Home Networking Easy •

Do you have more than one device at home that you would like to have online at the same time? Don't want the hassle of messy cords and complicated equipment? Then you need PGTelco's Wireless Home Networking Service!

PGTelco offers wireless home network services so you can have all your devices online at once. Wireless home networking service is great to connect online from any of the following devices:

• Laptops
• Computer tablets (i.e. iPad)
• eReaders (i.e. Kindle)
• Game consoles
• Mobile devices (i.e. iPhone, Droid)

 

PGTelco technicians will connect a wireless router to your modem, hook up all the wires and get you on your way. Networking home computers, tablets, and game consoles has never been easier!

• Professional installation and service
• Includes setup and configuration of a wireless router or modem
• In-home installation of all equipment
• Additional device installation available
• Secure your internet signal from use by others
• Installation and configuration of network adaptors

For a list of network devices we sell, please visit our Marketplace at the link below.

Marketplace

Technical Support available 24 hours a day, 7 days a week

Call us today! 479-846-7200

 

The Internet is one of the best educational tools available for our kids.

PGTelco wants to help you make it as safe as possible for your kids to get the best social and educational benefits that the World Wide Web can provide.

Kid Friendly Sites

www.cartoonnetwork.com

disneychannel.disney.com

kids.nationalgeographic.com

www.arkansaskids.comhttp://www.cpschools.com/Schools/WBP/Internet-Safety.gif

www.nickjr.com

pbskids.org

www.funbrain.com

www.kidzone.ws

Kids Holiday Logo


Kid Friendly Internet Browsers

KidZui.com (ages 3 to 12)

Zoodles.com (ages 3 to 13)

Safesearchkids.com